And many times, employees and customers enjoy the automation. It makes their lives easier as well, giving them instant access to information and the ability to make purchases any time of the day.
A few immediate benefits of Scalable Automation include:
Process can be streamlined through carefully planned automation. Forms can be auto populated with key information based on contextual clues or previous account history. Simple checking of fields can minimize data entry errors, such as making sure there are the correct number of digits in a phone number.
Automation via email or text messages improves employees and customer communication and reduces employee time. Common examples include text messages to remind you of doctor or dental appointments, email messages to remind employees of common deadlines and customer loyalty programs.
Automation increases productivity by staying one step ahead of the customer or employee and making proactive suggestions on the next step based on the process.
Eliminating Redundant Manual Tasks
We all hate entering our credit card number every time we have to make a purchase. Allowing a customer to enter their credit card information and then purchasing an item with one click is amazing customer service. In the business world, using QR codes or RFID chips to quickly identify objects and pull up the correct screen reduces manual data entry and increases accuracy.
Better Customer Service
Many customer service calls have been eliminated by allowing the customer to check their account balances, order status or track a package without having to call a Customer Service Representative. Also, automating emails during a manufacturing process lets the customer know where their product is every step of the manufacturing without having to call the company.