An industrial supplier company that specializes in providing high-quality products to customers in various industries was facing challenges in traditional business operations. As the volume of activities, orders and users on the platform increased, the company identified several organizational barriers and user experience limitations. To overcome these challenges, the company embarked on a comprehensive transformation journey to optimize its operations and improve the overall user experience. The company’s complex processes required flexibility in workflow, but the solutions of large supply chain companies were too expensive, and the solutions of small companies did not provide the necessary functions to effectively manage the various aspects of the supply chain
Through extensive field research, we identified processes that aligned with employee habits and needs while addressing company concerns. The company successfully transitioned its traditional processes into a seamless digital solution, minimizing any potential disruptions.